Got any questions? Hopefully the answers are here.

If not then email us at info@cityblock.co.uk and a member of the CityBlock team will be straight back to you.

Q: How do I book a room?

A: It’s really easy to reserve your room online and will take just a couple of minutes.  Just click on your chosen city below:

Q: Do I need a Guarantor?

A: Yes, as a tenant, you will be asked to provide a guarantor for your tenancy. A guarantor is someone who guarantees the rent on your behalf (usually a family member). They will be liable for any payments that you cannot meet within the given deadlines.  For termly payment options, you must have a UK guarantor however if your guarantor is based outside of the UK, you must opt for an annual in advance payment option.  Your Guarantor will be required to sign your Tenancy Agreement and provide proof of ID.

Q: When Do I Pay My Rent?

A: Our weekly room rates are all-inclusive with flexible payment options available. Rent can be paid fully in advance which qualifies you for a 3% discount (on 50+ week bookings) or you can pay in termly instalments (August, October, January and April)

Q: How Much Is The Deposit?

A: To reserve a room in Lancaster we require a £200 reservation fee (single rooms) or £300 (studio rooms).  £50 is a non-refundable administration fee and the remaining amount is then registered as a refundable deposit with My Deposits Scheme.

To reserve a room in Durham we require a £200 reservation fee (single rooms) or £300 (studio rooms).  £50 is a non-refundable administration fee and the remaining amount is then registered as a refundable deposit with My Deposits Scheme.

To reserve a room in Reading we require a £300 reservation fee (studio rooms).  £50 is a non-refundable administration fee and the remaining amount is then registered as a refundable deposit with My Deposits Scheme.

Q: What Happens To My Refundable Deposit?

My Deposits Scheme Terms & Conditions

A: All deposits are protected and logged with My Deposits Scheme within 28 days of signing an Assured Shorthold Tenancy Agreement.  At the end of your tenancy period, your deposit will be refunded in full, less any charges for damages and/or outstanding rent/invoices.

Q: Can I Make A Group Booking?

A: Yes, we welcome groups of friends to CityBlock.  Our dedicated lettings team will offer you a range of room types to suit all budgets so that you and your friends can live together.  Just click here & we will do our best to ensure you are all allocated to the same flat.

Q: Are All The Rooms Ensuite?

A: Yes, all room types at all CityBlock locations have ensuite facilities to allow complete privacy during your stay and no queuing for the bathroom!

Q: Are There Different Types Of Rooms Available?

A: Yes, CityBlock recognise that students have different requirements and as a result want a choice with regards to their accommodation needs. With this in mind CityBlock have designed 10 different room types across our blocks to suit varying budgets.

Q: How Much Is The Rent?

A: CityBlock offers great value student living!  Room rates are all inclusive (including gas, electric, water, internet etc.) to help you to budget your living expenses whilst at University.

Q: What Is Included In The Rent?

A: Included in your weekly room rates:

  • Ensuite rooms – no queuing for the bathroom
  • All utility bills included – no nasty surprises and easy to budget
  • Fully equipped kitchens – complete with dishwashers
  • Fully furnished spacious communal areas – where you can chill out with fellow residents
  • Weekly cleaning service – so you can take it easy
  • 24 hour security cover & CCTV - to keep you safe and sound
  • 42″ flat screen TV’s and Freeview in the communal areas – for when you want to chill out
  • Responsive maintenance – leave us with the worry
  • Super Fast Wi-Fi and Broadband – stay connected
  • CityBlock Privilege Card – giving you the best discounts locally
  • Bike storage – just in case you fancy cycling to lectures!

Q: Is There A Connection Charge For The Internet?

A: No.  A data connection point providing 10Mbps supply is available in each bedroom and communal area.  We also offer Wi-Fi in all blocks with no connection fee.  StudentCom also offer optional communication and entertaining packages including TV and radio channels, data back up, gaming and web security.

Q: Can I Smoke?

A: CityBlock has adopted a no smoking policy for your safety and the comfort of other residents.

Q: How Will I Get My Post?

A: Each flat within CityBlock has a communal post box and each studio has its own individual post box.  All post boxes are located in the entrance foyer and are lockable.

Q: Will My Room Be Cleaned?

A: Yes, a cleaning service is included in your rent. All rooms and studios are cleaned weekly and communal areas are cleaned at least twice per week.

Q: Is There Car Parking Available?

A: No, as all of our sites are in city centre locations we are unable to provide parking. We are always happy to advise on alternative parking options locally.

Q: Is There A Warden On Site?

A: CityBlock is designed for independent living. In each city we have an on-site lettings office with an experienced and friendly lettings team on hand during normal working hours for your peace of mind.  Our staff are also mulit-lingual.  Out of hours there is emergency security cover (including bank holidays and weekends).

Q: Do I Need To Pay Council Tax?

A: No, as all residents in CityBlock are students then a full exemption applies. We will ask you to provide an exemption certificate when you move in.  This is readily available from your University.

Q: Do I Need To Move Out During Christmas And Easter Holidays?

A: No, typical tenancy lengths at CityBlock cover the Christmas and Easter holidays.

Q: Do I Need My Own Insurance?

A: Each resident is responsible for the insurance of their own personal possessions. Our preferred partner is Endsleigh Insurance who are able to offer a specialist service to our residents if required.

Q. Do I Need A Tv Licence?

A: CityBlock pay for the TV licence for the communal living rooms. Students are responsible for their own individual bedroom or studio. For  more information on TV Licencing visit www.tvlicensing.co.uk

Q: Are Laundry Facilities Available?

A: Yes, all our blocks have 24 hour laundry facilities on site with coin or card operated washers and dryers with access to irons and ironing boards.